Privacy Policy
Privacy Policy
Last updated: October 2026
At Our Place in Portland, we respect your privacy and are committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal data.
Who we are
Our Place in Portland is a self-catering holiday cottage on the Isle of Portland, Dorset. When you contact us, make a direct booking or subscribe to our emails, Our Place in Portland is responsible for the personal information we collect and use.
You can contact us at joanne@ourplaceinportland.co.uk if you have any questions about your personal information.
Information we may collect
Depending on how you interact with us, we may collect information such as your name, email address, telephone number, booking details, dates of stay, number of guests and any information you choose to provide when making an enquiry or booking.
We may also receive limited technical information when you use our website, such as information collected through cookies and website analytics.
How we use your information
We use personal information where necessary to respond to enquiries, manage and administer bookings, communicate with guests before, during and after their stay, process payments, meet our legal and accounting obligations, operate and improve our website and services, and send marketing emails where you have consented to receive them.
We will not sell your personal information to third parties.
Bookings and payments
When you book directly with us, information is used to administer your reservation. Payments may be processed securely by third-party payment providers such as Stripe. We do not receive or store your full payment card details.
If you book through a third-party booking platform, such as Airbnb, Booking.com or Vrbo, that platform will also process your personal information in accordance with its own privacy policy.
Email marketing
If you subscribe to our mailing list, we may use your name and email address to send occasional news, offers, availability and updates from Our Place in Portland.
Our email marketing is currently managed using EcoSend. Your information may therefore be processed by EcoSend for the purpose of delivering and managing our emails.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Sharing your information
We only share personal information where it is necessary to provide our services, administer bookings, process payments, operate our website or email service, or where we are legally required to do so.
This may include trusted service providers such as our website and booking-system provider, payment processor, email marketing provider and booking platforms.
Cookies
Our website may use cookies and similar technologies to help the website function and to understand how visitors use it. Further information about cookies can be found in our Cookies Policy.
How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected and to meet any legal, tax or accounting requirements.
Your rights
Under UK data protection law, you may have rights over your personal information, including the right to ask us for access to your information, to correct inaccurate information, to request deletion in certain circumstances, to restrict or object to certain uses of your information, and to withdraw consent where we rely on consent.
If you would like to exercise any of these rights, please contact us at joanne@ourplaceinportland.co.uk.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this website.
